SHIPPING, RETURNS & REFUNDS

HEALTH SAFETY

PAYMENT CONFIRMATION

A confirmation email will be sent to you once the order is authorized and verified.
Once the payment is verified, the order cannot cancel or change. However, we will do our best to support your request.

PROCESSING

It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.

SHIPPING

Shipment takes approximately 8 to 30 business days to reach destination countries.
Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time

DELIVERY

If you want to track your order, please click Track Order in the shipping confirmation email for information.

REFUNDS & RETURNS

Refund requests must be submitted by email within 7 days of delivery receipt to -
For returned items, we will arrange replacement or issue a refund once we have confirmed delivery receipt
Please note the following items cannot be returned: clothing, masks and accessories
Refunds will be issued back to original form of payment that was used to place your order. Please allow 5-10 business days for your refund to appear.
The original shipping fee is non-refundable.